Damaged Goods:

Please examine every shipment for signs of damage before signing to receive that shipment. If the products were damaged in transit usually the packaging will be visibly damaged on the outside.

While the driver is there, before the delivery is signed for and if there is visible damage, you may ask the driver if you can inspect the contents for damage. It’s possible the contents are not damaged and the driver could be on his way. No harm, no foul!

If goods are damaged do not accept the package and it will be returned to shipper at no charge.

If you are not present when a delivery is made and damage is visible on the outside of the package contact the carrier and let them know before you open the package. The carrier will need to know the tracking number.

Next, let Bench Solution, Inc. customer services know if there is a shipping problem.

UPS: 800-Pick-UPS

Bench Solution, Inc. Customer Service: 866-223-6247

Return Policy:

Please e-mail your request for a return authorization to: customerservice@benchsolution.com

Requests must be made within 7 days of receiving product.

Non defective returns:
Products must be factory sealed and unopened. Items that are unopened will be issued a refund after the returned product is received at the warehouse and verification is made that the product is still factory sealed. Unopened, non defective returns are subject to a 15% restocking fee.

Defective returns: All defective product returns are for an exchange only. A refund or exchange will be issued after the returned product has been received at the warehouse and verification is made, by a Bench Solution technician, that the product has a factory defect.